COST OF TOUR AND BOOKING PROCESS

What Is The Cost Of A Tour Package?

Before finalizing your plans, WE RECOMMEND REVIEWING THE SPECIFIC COUNTRY OF TRAVEL AND INDIVIDUAL ITINERARIES.

It is important to consider that TRAVEL AGENTS FREQUENTLY HAVE ACCESS TO EXCLUSIVE DEALS AND PACKAGES that may not be accessible to the public, potentially providing benefits that exceed the cost of their services.

Please Note:
*ALL TOUR GROUPS ARE SUBJECT TO A MINIMUM GROUP SIZE in order to depart.

How Do I Book A Tour? What Is The Process Like?

Here’s An Overview Of The Booking Process:

1. TOUR BOOKING: Select a preferred tour package from the TRIPS menu.

2. $1000 DEPOSIT: Mountain Adventure Travels will require a $1000 Singapore dollars NON-REFUNDABLE DEPOSIT at the time of booking to secure your place on the tour. (If tour is less than 12 weeks or 3 months before the departure date, full payment is required at time of registration).

3. GOOGLE DOC BOOKING FORM: Whatsapp us at +65 9009 4494 or email us to get this Google Doc Booking Form, particularly for countries that require visas. Fill in all your key details and submit to us. If you need assistance, we will personally help you to fill up this Google Doc Booking Form.

4. VISA: Mountain Adventure Travels will apply for a visa for you as we are authorized agents to do so. However, if you are traveling from a country other than Singapore where the tours begins, from a country that requires a visa, you will need to apply for a visa either online or in person at the nearest travel agency or embassy.

5. FLIGHT TRAVEL: Once your visa is approved, Mountain Adventure Travels will book your international flights to your country of destination.

6. HOTEL BOOKING: As part of the tour package, budget, premium or luxury accommodations will be booked by Mountain Adventure Travels.

7. FULL PAYMENT: Closer to the departure date, you will be required to make the full payment for the tour

REMAINING BALANCE IS DUE 12 WEEKS OR 3 MONTHS BEFORE THE TOUR departure date.

8. WHATSAPP OR EMAIL CONFIRMATION: After submitting your tour booking, full payments, visa approvals, hotel and airline bookings, you will receive an email or Whatsapp confirmation from Mountain Adventure Travels. This will reiterate all the details of your booking and provide any last-minute reminders or instructions.

9. MODES OF PAYMENT
All payments are in Singapore dollars and can be made via PayNow, bank transfer, cash, cheque or credit cards. If paying from overseas, please use a credit card.

• PayNow UEN: 202344454D
• UOB e-Business Account: 713-300-072-4

10. Are There Any Additional Costs Or Fees That Are Not Included In The Tour Price Inclusions and Exclusions?

The answer is No.

We are COMMITTED TO PROVIDING CLEAR INFORMATION AND TRANSPARENCY about any costs or fees that are not covered in the tour price. Travel insurance, personal expenses, souvenir purchases and optional activities are additional costs that you will need to cover independently.

Mountain Adventure Travels Cancellation Policy

1. This policy applies to every confirmed booking with Mountain Adventure Travels once any payment has been received.
2. It applies to all reasons for cancellation, including change of mind, work or leave, financial difficulty, illness, injury, pregnancy, family emergency, death in the family, passport delay, travel advisories, weather and any other personal or external reason.
3. Mountain Adventure Travels does not waive or reduce these fees for any reason. Any claim for a covered reason must be made by the client directly to the client’s travel insurer. Travel insurance with trip-cancellation cover is strongly recommended at the time of booking.
4. Notice of cancellation must be given personally to us in writing, by email or WhatsApp at +6590094494, and must state the reason for cancellation. Verbal notice, a message to a third party, or a social-media comment is not valid notice.
5. The cancellation date is the date we receive that email or WhatsApp. Fees are charged per person.

REFUNDS

1. If written notice is received less than 3 months (90 days) before the departure date or if the client does not travel (no-show), there is no refund. 100% of the tour price is forfeited.
2.  A change of departure date, a change of tour, or a change of traveller’s name (other than correction of a spelling error) inside 3 months of departure is treated as a cancellation under this policy, followed by a new booking if a place is still available.
3. Airfare, permits and any third-party cost already paid are non-refundable.
4. No refund is given for any hotel, meal, transport, permit or sightseeing included in the tour but not used, whether before or after the tour starts.
5. Refunds, where payable, are made to the original payer by bank transfer within 30 working days of written cancellation. Airline refunds are paid only after the airline has refunded us, which can take several months.
6. If Mountain Adventure Travels cancels the departure, the client will be offered another date or a refund of sums paid to us for that departure.

Client Acknowledgement

1.  This is the cancellation policy of Mountain Adventure Travels, as stated in our TOUR BOOKING link. By paying a deposit or the tour price, the client confirms that this policy was made available in that booking link before payment, and that the client accepts it.